RETURN & EXCHANGE POLICY
We want you to be delighted with your purchase from ADA Baby Shop. In the event that you change your mind or encounter any issues with the product, our straightforward return and exchange policy is in place to facilitate a hassle-free process. Your satisfaction is our priority, and we are dedicated to ensuring that you can shop with confidence and peace of mind.
RETURN & EXCHANGE POLICY
Return Policy
We hope that you love your purchase from ADA Baby Shop. If that's not the case, we gladly accept returns on all items within 14 business days of the delivery date. The product must be returned in its original quality, unused, and undamaged. *Please note buyers are responsible for return shipping costs*
What is the return process?
To start your return, please email:
Email must include
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The name used to place the order
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Your order number
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State which item you'd like to return or exchange and a brief description as to why you'd like to return or exchange your item.
PLEASE NOTE buyers are responsible for return shipping costs.
If you would like to purchase your own label, please return it to our mailbox address at:
ADA Baby Shop
Address Here:
We highly recommend purchasing shipping with tracking.
If your initial shipping was FREE:
Shipping
DOMESTIC ORDERS:
All orders placed within the US will be shipped via USPS First Class Mail, unless upgraded. We offer free USPS First Class Mail on all orders over $75. The standard USPS First Class Mail is not insured; please keep this in mind if there is an issue with your shipping. We give each of our customers the option to upgrade their shipping. Once shipped, you can expect your item within 2–7 days. This does not include the initial 1-2 day processing time. Please note that ADA Baby Shop is not responsible for lost or damaged packages. INTERNATIONAL ORDERS:
For all orders placed outside the US, packages will be shipped via First Class Mail. This option does not include tracking and generally takes about 21 days to arrive at its destination (sometimes longer). International shipments may be subject to tax and duty fees. The recipient is responsible for covering these fees. If you have any questions, we recommend contacting your local customs office. ADA Baby Shop is not responsible for lost or stolen packages. If you would like upgraded international shipping that includes tracking, please contact us prior to ordering. Lost or Stolen Packages ADA Baby Shop is not responsible for lost or stolen packages domestically or internationally. In the case that something does go wrong with your carrier, we will offer our best advice on how to work with your shipping carrier, but it is the buyer's responsibility to uncover their lost or stolen items.